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Hardship and support
If you're having trouble making repayments, tell us early. You can ask for a hardship arrangement, and free independent help is available.
Talk to our hardship team
We'll look at options such as more time to pay.
Free financial counselling
National Debt Helpline: 1800 007 007. Free, independent and confidential.
Make a complaint
If we don't resolve your complaint, you can go to the Australian Financial Complaints Authority (AFCA) on 1800 931 678.
Financial abuse
If someone is pressuring you to use credit, call 1800RESPECT on 1800 737 732.